GET TO KNOW HOW TO PRE-ORDER YOUR WEDDING CAKE!

FREQUENTLY ASKED QUESTION.

What is the Deposit for?

It’s to book the date on the agenda and creative development of the cake design and is non-refundable. It must be paid within 10 days after receiving the Service Proposal, period in which the request is in pre-booking. After this we do not guarantee the availability of agenda.

 What is the Deposit value?

Will be described in the Wedding Cake Proposal. Being this an estimate, not representing the final value that will always be dependent on the confirmation of the particular features, design details, etc. This also exclude delivery that will be calculated based on the place of the venue and other extra expenses.

Is the Deposit refundable?

No, this payment is non-refundable.

The Deposit can be made after the Tasting?

Yes, however, until the deposit is made, the date is never guaranteed.

When will the Quotation be sent?

The Quotation & Design will be sent within 30 working days* after the Deposit confirmation, with a sketch, final price and technical information, valid for 30 days. Within this period, there is the possibility of 2 (two) design changes free of charge, before final approval. Each review may change the price of the service.

The deadline to send the Quotation & Design comes into effect after we receive all the details and particular features of the Cake requested and confirmed, necessary for its development.

When should I make the last payment?

The last payment (remaining amount) is due 15 days prior to the event.

How can I pay?

By bank transfer with the receipt sent by email or in cash.

The Tasting is included in the service?

The Tasting is only a courtesy for two people, in case of service confirmation. We have two options available, which you can find more information about on the Menu.

Until when can I make changes to my request?

We only allow changes to the request up to 15 days before the event date. However, we do not guarantee that they can be carried out until evaluation and acceptance by us.

Until when can I cancel my order?

If cancellation occurs 15 days or more from the event, only payments above the Deposit (if paid) will be refunded. If the cancellation occurs less than 15 days from the event, we reserve the right to keep all amounts paid.